Once a booking has been confirmed, you are bound by these terms and conditions.

In these terms and conditions, the following words and phrases shall have the following meanings:

“The Company”: E&O Valeting Company Ltd, whose registered office and trading address is Arthur Street, Redditch, B98 8YJ, or any company, firm, individual, or person it appoints as its agent;

“The Operative”: the person sent by the Company to carry out the service;

“The Customer”: any individual, firm, company, or other party with whom the Company contracts;

“The Email Address”: the email address provided by the Customer or entered by the Customer when making a booking with the Company;

“The Booking”: the request for services or goods supplied by the Company;

“The Confirmation of Booking”: the email, text message, or telephone call that confirms the following details:

A. The date on which the service will be carried out.

B. The location specified by the Customer where the service will be performed.

C. The specification of the service or any other services to be provided by the Company.

D. The estimated time window within which the Company will arrive at the location.

E. The vehicle upon which the service will be carried out.

F. The price for the service.

“The keys” shall mean the keys to the referenced vehicle upon which service is being carried out.

Any reference in these terms and conditions to an Act of Parliament or to any statutory instrument, order, or regulations shall be construed as a reference to that Act or those regulations as amended, extended, re-enacted, consolidated, or replaced from time to time.

1. All services supplied to the Customer are provided subject to these terms and conditions. These terms and conditions may only be varied in writing by a document signed by an authorised representative of the Company.

2. The Customer accepts these terms and conditions by placing a booking with the Company.

3. Any contract for the supply of services (“the Contract”), whether made in writing or orally, shall incorporate these terms and conditions.

4. Any waiver by the Company of a breach of these terms and conditions, or any failure to enforce a provision, shall not affect or prejudice the Company’s rights in respect of any subsequent breach.

5. The Customer may not assign, transfer, or subcontract the Contract (or any part of it) without the prior written consent of the Company.

6. Without prejudice to any other rights or remedies available to the Company, it is agreed that the Company may refuse to provide the service (and any payment shall immediately become due and payable) if the Customer fails to pay any sum due to the Company for services previously supplied by the due date.

(a) the Customer does or omits to do anything which would entitle an administrator or administrative receiver to take possession of any of its assets, or which would entitle any person to present a petition for the winding up of the Customer; and/or

(b) the Customer passes a resolution for its winding up or convenes a meeting of its creditors (or publishes a notice convening such a meeting) pursuant to section 98 of the Insolvency Act 1986 (or any statutory modification or re-enactment thereof); and/or

(c) the Customer, being an individual, has a bankruptcy order made against him or her or enters into any composition or arrangement with or for the benefit of his or her creditors generally; then, in any such case, the Company shall be under no further obligation to provide any additional services to the Customer.

7. The Company shall be entitled to charge interest on any overdue amount under the Contract at the rate of 15% per annum above the base rate of the Bank of England from time to time (or, if higher, at a monthly rate equivalent to 15% per annum), such interest accruing on a daily basis from the due date until payment in full is received (whether before or after any judgment). The parties agree that this provision constitutes a substantial remedy for late payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and is a genuine pre-estimate of the Company's loss, rather than a penalty.

8. The Company reserves the right to cancel a booking at any time before the service is carried out if staff are unavailable or if any requested advance payment has not been received.

9. The Company's default method of communication with the Customer shall be by email.

10. Any service booked will be selected in consultation with the Company, which will, in most cases, recommend the most appropriate service based on the information provided by the Customer. The Company cannot guarantee the effectiveness of the service if the Customer selects a service that is unsuitable for the vehicle's condition or contrary to the recommendation given by the Company.

11. A booking shall only be deemed confirmed once a Booking Confirmation has been issued by email to the email address supplied by the Customer.

12. It is the Customer's responsibility to ensure receipt of the Confirmation of Booking and to check its accuracy.

13. All payment processing fees and charges are non-refundable in all circumstances.

14. The price payable for the services and the applicable payment terms shall be specified in advance and confirmed in the Confirmation of Booking.

15. If the Customer wishes to cancel a booking for any reason, they must give at least 48 hours’ written notice. This notice must be received and acknowledged in writing by the Company no later than 48 hours before the scheduled service date. Failure to meet this requirement may result in a cancellation charge of up to 100% of the service price.

16. The Company intends to attend and complete all confirmed bookings on the date specified in the Confirmation of Booking, irrespective of weather or light conditions, unless prevented by unavoidable circumstances. In the event of cancellation by the Company, the Customer will be notified by telephone and email as soon as reasonably practicable.

17. Prior to the arrival of the Operative, the Customer must ensure that the vehicle is emptied of all personal belongings and non-fixed items. The Company reserves the right to refuse to perform the service or to apply a surcharge for clearing the vehicle. Any such refusal shall be treated as a late cancellation by the Customer, entitling the Company to levy the applicable cancellation charge. By proceeding with the booking, the Customer accepts that a surcharge may be applied in these circumstances.

18. Prior to the arrival of the Operative, the Customer must ensure that sufficient space is available for both the Company's vehicle and the Customer's vehicle, together with adequate room to manoeuvre around both vehicles.

19. Before the Operative arrives, the Customer must ensure that the service location is safe, secure, and suitable for the service to be carried out, and that the service is permitted at that location. Any parking charges, fines, or penalties incurred as a result of the location chosen by the Customer shall be the responsibility of the Customer.

20. Prior to the arrival of the Operative, the Customer must ensure that the vehicle has sufficient fuel to start and run the engine and that it can be moved if required. The Customer authorises the Company to move the vehicle if, in the Company's sole discretion, it considers this necessary for the performance of the service. The Customer shall remain fully responsible and liable for the vehicle during and after any such movement, including for its new location. The Company gives no warranty or undertaking that it will move the vehicle.

21. Vehicles are booked without prior inspection. As a result, the level of service required and the estimated completion time may vary. Any proposed changes to the service advised to the Customer are not compulsory. No changes will be implemented or charged for unless agreed by the Customer in advance.

22. Arrival times are estimates only and may vary due to factors including, but not limited to, the condition of a previous vehicle, weather conditions, traffic, or other circumstances beyond the Company’s control. The Company shall not be liable for any delays arising from such factors. Time shall not be of the essence of the contract.

23. The Customer agrees that a late arrival by the Company does not constitute a breach of contract and does not entitle the Customer to cancel the booking without charge.

24. The Customer must ensure that the vehicle and keys are readily accessible and provided to the Operative within five (5) minutes of the Company’s arrival. Failure to do so may result in an additional charge or the booking being treated as a late cancellation.

25. The Customer must not interrupt or interfere with the Company while the service is being carried out. If the Customer causes a delay or removes the vehicle before the service is completed, the Company reserves the right to terminate the service immediately without completing the remaining work and without providing any refund.

26. Upon completion of the service, the Customer will be asked to inspect the vehicle and confirm that the service has been completed in accordance with the agreed specification.

27. If the Customer is dissatisfied with any aspect of the service, they must raise the issue with the Operative at the time and allow the Operative the opportunity to rectify it. If the Customer is unable to attend at completion, written details of the issue, together with supporting photographs, must be provided to the Company within 24 hours of the service being completed.

28. Upon completion of the service, the Customer will also be asked to inspect the vehicle and confirm that no damage has occurred during the provision of the service.

29. Failure to raise any concerns or claims within the timeframes set out in clause 27 shall constitute full acceptance of the service and a waiver by the Customer of any related claims.

30. Any return visits by the Company are entirely at the Company’s discretion and shall not be subject to negotiation or variation without the express written agreement of an authorised representative of the Company.

31. If the Company is prevented or delayed from providing all or any part of the Services due to circumstances beyond its reasonable control (including, but not limited to, acts of God, supplier delays, industrial disputes (including those involving the Company’s own workforce), or any other events beyond the Company’s reasonable control), the Company may cancel the Contract by giving notice to the Customer by telephone or in writing. In such circumstances, the Company shall not be liable for any loss or damage suffered by the Customer as a result of the Company’s inability to perform the Services.

32. Except as expressly stated in these conditions, and except in respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Customer for any direct, indirect, incidental, or consequential loss or damage (whether arising in contract, tort (including negligence), or otherwise) arising out of or in connection with the provision of the Services or any act or omission of the Company or its staff.

33. Other than as expressly set out in these conditions, no representation, warranty, condition, or other term, whether express or implied by statute, common law, trade usage, or otherwise, shall apply to the Contract.

34. The Customer shall indemnify and keep indemnified the Company against all claims, actions, losses, liabilities, costs, and expenses arising from any claim made by a third party in connection with the Services or the Contract, except to the extent that such claim arises from the Company’s negligence or breach of contract.

35. If any provision of these conditions is held to be invalid, illegal, or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions shall not be affected.

36. These conditions and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Loyalty Card T&C

• The E&O Valeting Loyalty Scheme is available to all private customers unless otherwise stated.

• Customers will receive one free valet after purchasing nine (9) paid valets.

• The free valet will be equal in value to the valet service most frequently purchased by the customer during the qualifying period.

• If multiple valet services are purchased an equal number of times, the free valet will be matched to the service with the lowest price.

• Loyalty rewards have no cash alternative and are non-transferable.

• Loyalty stamps or records are allocated per customer, not per vehicle, unless agreed otherwise.

• The loyalty scheme applies to standard valeting services only and excludes add-ons, upgrades, specialist treatments, or discounted/promotional services unless stated.

• The free valet must be redeemed within 6 months of qualifying unless otherwise agreed.

• E&O Valeting reserves the right to amend, suspend, or withdraw the loyalty scheme at any time without prior notice.

• Any suspected misuse, duplication, or abuse of the loyalty scheme may result in disqualification from the scheme.

• By participating in the loyalty scheme, customers agree to these Terms & Conditions.